Customer Care

Buying a Home with Us

“The words, excellent, professional and impeccable arise when describing Lucy Developments. From start to finish the customer service and quality of the build from Lucy developments cannot be faulted. Not only do they focus on building high spec houses they also focus on fabulous customer service during and after buying your property. Nothing is too much trouble and you can tell they have one thing in mind and that is too make sure you are living in you dream home”
Halliday Lane Homeowner

Buying a Lucy Home

“We pledge to build to the highest standards and be innovative in our approach to design, construction and technological advancements. We endevour to provide the best service that we can and to preserve the trust afforded to us by our customers.”

Ian Ashcroft, Director

Reservation

Design

Keeping you informed

Quality

Moving In

Once You're Settled in

Building Warranty

All of our homes come with a 10 year structural warranty. This is from the build completion date of the home.

The defects insurance period covers the first two years of this policy. During this period any defects covered by the policy must be reported to our customer care team.

The structural insurance period covers your property for the remainder of the policy. To make a claim you will need to contact the relevant provider.

Consumer Code for Homebuilders

We follow the Consumer Code for Home Builders, which was developed by the home-building industry to make the home buying process fairer and more transparent for purchasers.

Further information can be found on their website Consumer Code for Homebuilders